At Mr. Mobile Care (SMC-PRIVATE) LIMITED, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

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1. Eligibility for Refund

We offer refunds under the following conditions:

The product is defective, damaged, or not as described at the time of delivery.

The product is returned in its original condition, unused, with all accessories, packaging, and invoice.

A valid complaint is submitted within 3 days of receiving the product.

Note: We do not offer refunds for change of mind, used products, or software-related issues in hardware unless covered under warranty.

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2. Non-Refundable Items

Refunds will not be issued for:

Products damaged after delivery due to misuse or mishandling

Services already rendered (e.g., diagnostics, repairs, etc.)

Sale or clearance items marked as “non-refundable”

Mobile accessories like handsfree, cables, screen protectors (if opened/used)

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3. Refund Process

1. Initiate a Request: Contact our support team within 3 days of delivery via phone, WhatsApp, or email with your order number and issue details.

2. Product Inspection: Return the item to our store or arrange pickup. Our team will inspect the product condition.

3. Approval/Denial: Once inspected, we will inform you if your refund is approved or not.

4. Refund Time: If approved, your refund will be processed within 5-7 business days, via your original payment method or bank transfer.

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4. Exchange Option

In some cases, instead of a refund, we may offer:

Product replacement

Store credit

Free repair (if under warranty)

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5. Delivery Charges

Delivery charges are non-refundable unless the product was damaged or incorrect.

If a pickup is arranged for a return, a service fee may apply unless it's a mistake from our side.