At Mr. Mobile Care (SMC-PRIVATE) LIMITED, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
We offer refunds under the following conditions:
The product is defective, damaged, or not as described at the time of delivery.
The product is returned in its original condition, unused, with all accessories, packaging, and invoice.
A valid complaint is submitted within 3 days of receiving the product.
Note: We do not offer refunds for change of mind, used products, or software-related issues in hardware unless covered under warranty.
2. Non-Refundable Items
Refunds will not be issued for:
Products damaged after delivery due to misuse or mishandling
Services already rendered (e.g., diagnostics, repairs, etc.)
Sale or clearance items marked as “non-refundable”
Mobile accessories like handsfree, cables, screen protectors (if opened/used)
3. Refund Process
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Initiate a Request: Contact our support team within 3 days of delivery via phone, WhatsApp, or email with your order number and issue details.
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Product Inspection: Return the item to our store or arrange pickup. Our team will inspect the product condition.
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Approval/Denial: Once inspected, we will inform you if your refund is approved or not.
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Refund Time: If approved, your refund will be processed within 5-7 business days, via your original payment method or bank transfer.
4. Exchange Option
In some cases, instead of a refund, we may offer:
Product replacement
Store credit
Free repair (if under warranty)
5. Delivery Charges
Delivery charges are non-refundable unless the product was damaged or incorrect.
If a pickup is arranged for a return, a service fee may apply unless it's a mistake from our side.
